Business Strategy & Operations -Associate 2
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Job Description
Structured overview of role & requirementsAbout This Role
Collaborate with senior client stakeholders to co-design and deliver tailored interventions addressing complex business challenges within management consulting.
Facilitate experiential and collaborative work to accelerate stakeholder alignment, decision-making, and drive sustainable business change.
Apply human-centered systems thinking and collaborative methodologies to solve complex problems and support business leaders, while managing risk and regulatory complexities.
Minimum Requirements
MBA/PGDM from a premier B-School with specialization in Sales, Marketing, Strategy, or Analytics.
2-5 years of relevant work experience.
Proficiency in oral and written English.
Up to 40% travel requirement.
Ideal Candidate Profile
Experienced in contact center strategy including CCaaS/Cloud Contact Center, target operating models, and vendor/platform assessment.
Skilled in AI-led transformations, with expertise in GenAI, Agentic AI, conversational AI, and associated technologies and platform assessments.
Strong consulting and client advisory skills including structured problem solving, workshop facilitation, stakeholder management, and leading workstreams for measurable business outcomes.