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Job Description
Structured overview of role & requirementsAbout This Role
Develop, test, and maintain responsive web applications for agent desktop, supervisor dashboards, and admin consoles within the CCaaS platform.
Implement real-time UI updates for call/chat status, queue metrics, and agent presence using WebSockets or similar technologies in contact center environments.
Collaborate in Agile/Scrum teams to integrate frontend applications with backend telephony/CTI services and deliver production-grade AI solutions across conversational AI and CCaaS platforms.
Minimum Requirements
Bachelor's or Master's degree in Engineering or Technology from a premier technical/engineering school.
2 to 5 years of relevant work experience in frontend development with strong proficiency in JavaScript/TypeScript, HTML5, CSS3, and React.js (preferred) or similar frameworks.
Proficient in English (oral and written) to engage with global teams and clients.
Experience working in Agile/Scrum development environments; knowledge of CI/CD pipelines and cloud platforms (AWS/Azure/GCP).
Ideal Candidate Profile
Experienced in building frontend applications for CCaaS and conversational AI platforms with strong understanding of real-time communication technologies (WebRTC, SIP, WebSockets).
Comfortable working in fast-paced, cross-disciplinary Agile teams collaborating closely with architects, developers, and product owners to deliver scalable cloud-native solutions.
Has technical skills across frontend frameworks, REST/GraphQL APIs, cloud services, and is eager to engage in code reviews and contribute to frontend architecture decisions.