Front End Developer - Experienced Associate
PwC (company site, opens in a new tab)2–5 yrsBengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Develop, test, and maintain responsive web applications for agent desktop, supervisor dashboards, and admin consoles within the CCaaS platform.
- Implement real-time UI updates for call/chat status, queue metrics, and agent presence using WebSockets or similar technologies in contact center environments.
- Collaborate in Agile/Scrum teams to integrate frontend applications with backend telephony/CTI services and deliver production-grade AI solutions across conversational AI and CCaaS platforms.
Minimum Requirements
- Bachelor's or Master's degree in Engineering or Technology from a premier technical/engineering school.
- 2 to 5 years of relevant work experience in frontend development with strong proficiency in JavaScript/TypeScript, HTML5, CSS3, and React.js (preferred) or similar frameworks.
- Proficient in English (oral and written) to engage with global teams and clients.
- Experience working in Agile/Scrum development environments; knowledge of CI/CD pipelines and cloud platforms (AWS/Azure/GCP).
Ideal Candidate Profile
- Experienced in building frontend applications for CCaaS and conversational AI platforms with strong understanding of real-time communication technologies (WebRTC, SIP, WebSockets).
- Comfortable working in fast-paced, cross-disciplinary Agile teams collaborating closely with architects, developers, and product owners to deliver scalable cloud-native solutions.
- Has technical skills across frontend frameworks, REST/GraphQL APIs, cloud services, and is eager to engage in code reviews and contribute to frontend architecture decisions.