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Job Description
Structured overview of role & requirementsAbout This Role
Provide day-to-day support for desktops, laptops, softphones, and basic server components (AD, DNS, DHCP).
Handle incident and service requests ensuring SLA adherence and root cause resolution.
Support LAN infrastructure including switches, routers, and firewalls; support remote and floor users per ticket assignments.
Minimum Requirements
Basic knowledge of servers including Active Directory, DNS, DHCP.
Experience supporting endpoint OS issues and ensuring security compliance.
Flexible to work in shifts and coordinate across geographies.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Candidate comfortable troubleshooting desktop, server basics, and LAN infrastructure components.
Familiarity with IT asset management and incident management under SLA constraints.
Experience or exposure to virtual desktop solutions (WVD, AVD) or cloud contact center tools (Genesys, AWS) is a plus but not mandatory.