Systems Engineer - IT Service Management
Infosys (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 6–12 LPA
Posted on 25 Sept
Reach people at Infosys
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Infosys you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Provide day-to-day support for desktops, laptops, softphones, and basic server components (AD, DNS, DHCP).
- Handle incident and service requests ensuring SLA adherence and root cause resolution.
- Support LAN infrastructure including switches, routers, and firewalls; support remote and floor users per ticket assignments.
Minimum Requirements
- Basic knowledge of servers including Active Directory, DNS, DHCP.
- Experience supporting endpoint OS issues and ensuring security compliance.
- Flexible to work in shifts and coordinate across geographies.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Candidate comfortable troubleshooting desktop, server basics, and LAN infrastructure components.
- Familiarity with IT asset management and incident management under SLA constraints.
- Experience or exposure to virtual desktop solutions (WVD, AVD) or cloud contact center tools (Genesys, AWS) is a plus but not mandatory.