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Job Description
Structured overview of role & requirementsAbout This Role
Develop, test, and maintain responsive web applications and real-time UI features for CCaaS platforms including agent desktops and dashboards.
Integrate frontend applications with REST/GraphQL APIs and backend telephony/CTI services, ensuring low-latency, high-concurrency performance.
Collaborate in Agile teams with architects, conversation designers, and product owners to deliver production-grade AI-enhanced contact center solutions.
Minimum Requirements
Bachelor's degree in Accounting, Computer/Information Science, Finance, Information CyberSecurity, IT, or MIS.
Minimum 2 years of professional experience in frontend development or related roles.
Proficiency in English (oral and written).
Not explicitly mentioned in the JD: strict location or onsite requirements beyond Bangalore role location; notice period not stated.
Ideal Candidate Profile
Strong experience with modern frontend frameworks (React.js preferred) including performance optimization and state management.
Background integrating conversational AI and CCaaS technologies such as Google Dialogflow CX, Amazon Connect, or NICE CXone.
Familiarity with real-time communication protocols (WebRTC, WebSockets), CI/CD practices, and Agile/Scrum development environment.