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Job Description
Structured overview of role & requirementsAbout This Role
Design, build, deploy, and maintain conversational AI systems (chatbots/voicebots) and agentic AI solutions on CCaaS platforms, including end-to-end lifecycle from conversation design to post-go-live optimization.
Develop integrations between conversational agents and enterprise backend systems (CRM, ticketing, telephony) using APIs, webhooks, and middleware for scalable contact center workflows.
Monitor and optimize AI agent performance using analytics, retraining NLU models, and applying prompt engineering; collaborate with cross-functional teams to support production deployment and issue resolution.
Minimum Requirements
Bachelor's degree required.
Minimum 2 years of relevant work experience.
Oral and written English proficiency is mandatory.
Hands-on experience with at least one CCaaS platform and chatbot/voicebot development using NLU engines.
Ideal Candidate Profile
Experienced in independently delivering at least one end-to-end conversational or agentic AI deployment within a fast-paced, client-facing environment.
Proficient in programming languages (Python, JavaScript, or similar) and integrating AI agents with various enterprise systems and APIs.
Skilled in analyzing conversation analytics and troubleshooting production issues; experienced collaborating with architects, product owners, and DevOps teams for solution delivery.