Convo & Agentic AI Developer-Associate-Bangalore
PwC (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Design, build, deploy, and maintain conversational AI systems (chatbots/voicebots) and agentic AI solutions on CCaaS platforms, including end-to-end lifecycle from conversation design to post-go-live optimization.
- Develop integrations between conversational agents and enterprise backend systems (CRM, ticketing, telephony) using APIs, webhooks, and middleware for scalable contact center workflows.
- Monitor and optimize AI agent performance using analytics, retraining NLU models, and applying prompt engineering; collaborate with cross-functional teams to support production deployment and issue resolution.
Minimum Requirements
- Bachelor's degree required.
- Minimum 2 years of relevant work experience.
- Oral and written English proficiency is mandatory.
- Hands-on experience with at least one CCaaS platform and chatbot/voicebot development using NLU engines.
Ideal Candidate Profile
- Experienced in independently delivering at least one end-to-end conversational or agentic AI deployment within a fast-paced, client-facing environment.
- Proficient in programming languages (Python, JavaScript, or similar) and integrating AI agents with various enterprise systems and APIs.
- Skilled in analyzing conversation analytics and troubleshooting production issues; experienced collaborating with architects, product owners, and DevOps teams for solution delivery.