Convo & Agentic AI Developer-Senior Associate-Bangalore
PwC (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Design, build, deploy, and maintain AI-driven conversational agents (chatbots/voicebots) on one or more CCaaS platforms, ensuring high performance and business impact.
- Develop and integrate end-to-end conversational AI applications including NLU/NLP models, dialog management, backend services, and secure API integrations across contact center workflows.
- Own full bot lifecycle from conversation design to post-go-live optimization, collaborate with architects and clients, mentor junior team members, and troubleshoot production issues.
Minimum Requirements
- Bachelor's degree is mandatory.
- Minimum 5 years of professional experience in related AI development or conversational AI roles.
- Oral and written English proficiency required.
- Hands-on experience with at least one CCaaS platform (e.g., NICE CXone, Genesys Cloud, Amazon Connect, Five9, Avaya, Twilio Flex) and chatbot/NLU tools such as Dialogflow, Amazon Lex, Microsoft Bot Framework, or IBM Watson Assistant.
Ideal Candidate Profile
- Proven track record owning at least one end-to-end conversational or agentic AI deployment from design through production with measurable improvements.
- Strong software development skills in languages like Python and JavaScript and experience with cloud/serverless architectures and API integrations focused on contact center environments.
- Experienced in agentic AI frameworks (e.g., LangChain), advanced prompt engineering, RAG implementations, and overseeing bot performance metrics with demonstrated ability to mentor others.