Customer Success Manager
Simform (company site, opens in a new tab)7+ yrsAhmedabadRemoteDirect career pageEst. 12–22 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and develop client relationships to maximize customer value, minimize churn, and grow accounts through identifying new opportunities.
- Act as liaison between customers and internal delivery/project teams to resolve issues, handle complaints, and meet contractual obligations including payment terms.
- Analyze customer data to improve experience and implement success programs, contributing to onboarding, sales, and customer retention efforts.
Minimum Requirements
- 7+ years overall IT industry experience with at least 3+ years in a dedicated Customer Success role.
- Must possess excellent communication and interpersonal skills with a deep understanding of technology and customer success processes.
- Ability to manage multiple tasks, identify and mitigate risks, and demonstrate leadership qualities.
- Location: Ahmedabad, Gujarat. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Technically savvy professional with strong analytical skills and a proactive, self-driven approach.
- Experienced in managing complex client relationships and coordinating between customers and delivery teams effectively.
- Comfortable operating in a customer-facing role requiring multitasking, problem-solving, and strategic account growth.