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Job Description
Structured overview of role & requirementsAbout This Role
Manage and develop client relationships to maximize customer value, minimize churn, and grow accounts through identifying new opportunities.
Act as liaison between customers and internal delivery/project teams to resolve issues, handle complaints, and meet contractual obligations including payment terms.
Analyze customer data to improve experience and implement success programs, contributing to onboarding, sales, and customer retention efforts.
Minimum Requirements
7+ years overall IT industry experience with at least 3+ years in a dedicated Customer Success role.
Must possess excellent communication and interpersonal skills with a deep understanding of technology and customer success processes.
Ability to manage multiple tasks, identify and mitigate risks, and demonstrate leadership qualities.
Location: Ahmedabad, Gujarat. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Technically savvy professional with strong analytical skills and a proactive, self-driven approach.
Experienced in managing complex client relationships and coordinating between customers and delivery teams effectively.
Comfortable operating in a customer-facing role requiring multitasking, problem-solving, and strategic account growth.