Business Analyst I

Own end-to-end client onboarding and implementation processes for standard and high-priority enterprise clients, ensuring adherence to milestones and smooth adoption.

Translate client requirements and operational gaps into functional specifications and scalable product/automation solutions in collaboration with product, engineering, and operations teams.

Drive data analysis, reporting, and process improvement initiatives to identify risks, trends, and efficiencies, coordinating cross-functional teams through development to deployment and validation.

Bachelor's degree in Business Administration, Information Systems, Computer Science, Operations, or related field (or equivalent practical experience).

Minimum 3 years of experience in business analysis, client onboarding, implementation, operations, or related client-facing role.

Experience in requirements gathering, functional specification writing, and cross-functional coordination with product, engineering, and operations teams.

Working knowledge of reporting, data analysis, user acceptance testing, and process documentation; minimal travel as needed.

Experienced in managing complex, multi-stakeholder client engagements with strong organization and prioritization skills.

Proficient in interpreting data to develop actionable insights and drive process improvements with a focus on automation and operational efficiency.

Comfortable coordinating and communicating across multiple teams including product, engineering, operations, support, and clients to ensure solution delivery and quality validation.