Head – Operations Excellence & Business Intelligence
Teleradiology Solutions (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 22–40 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Build and implement a common operational management system with standardized processes, KPIs, and review rhythms to improve productivity, quality, and turnaround time.
- Design, develop, and personally build the live operations performance dashboard covering productivity, capacity, SLA, customer escalations, and satisfaction metrics.
- Lead daily operational discipline, conduct value stream mapping and Gemba walks to identify bottlenecks, and scale successful pilots into standardized, organization-wide operating practices.
Minimum Requirements
- Experience in building process/operating mechanisms or PMO capabilities from scratch and driving improvement initiatives end-to-end.
- Proven application of Lean/Six Sigma or structured problem-solving methods in an operational environment; Green or Black Belt preferred but not mandatory.
- Location: Whitefield, Bengaluru, must work on-site / operations floor.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Hands-on, builder mindset with demonstrated ability to design and implement operational systems and tools personally rather than advisory roles.
- Experienced with direct frontline engagement to change work processes and drive measurable improvements without formal authority.
- Comfortable managing multiple priorities and stakeholders in fast-moving, data-driven environments and working cross-functionally with technology, quality, and support teams.