Head – Operations Excellence & Business Intelligence
Teleradiology SolutionsMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessSenior leadership role with niche Lean/Six Sigma and BI skills in Bangalore; moderate candidate pool.
Core operations and BI skills transfer across industries, but healthcare/teleradiology domain experience is preferred.
Requires proven Lean/Six Sigma, hands-on operational scaling and BI delivery, increasing screening rigor.
Job Description
Structured overview of role & requirementsAbout This Role
Build and implement a common operational management system with standardized processes, KPIs, and review rhythms to improve productivity, quality, and turnaround time.
Design, develop, and personally build the live operations performance dashboard covering productivity, capacity, SLA, customer escalations, and satisfaction metrics.
Lead daily operational discipline, conduct value stream mapping and Gemba walks to identify bottlenecks, and scale successful pilots into standardized, organization-wide operating practices.
Minimum Requirements
Experience in building process/operating mechanisms or PMO capabilities from scratch and driving improvement initiatives end-to-end.
Proven application of Lean/Six Sigma or structured problem-solving methods in an operational environment; Green or Black Belt preferred but not mandatory.
Location: Whitefield, Bengaluru, must work on-site / operations floor.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Hands-on, builder mindset with demonstrated ability to design and implement operational systems and tools personally rather than advisory roles.
Experienced with direct frontline engagement to change work processes and drive measurable improvements without formal authority.
Comfortable managing multiple priorities and stakeholders in fast-moving, data-driven environments and working cross-functionally with technology, quality, and support teams.