Senior Account Manager (Project Operations & Client Relationships)
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Protocol Intelligence
Data-driven signals on your job's competitivenessRemote mid-senior generalist account role with broad creative requirements attracts high applicant density.
Requires agency creative domain experience, making cross-industry transferability limited.
Explicit 5+ years, agency seniority, team leadership, and domain-specific creative experience make filters strict.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end client relationships and project execution across multiple accounts including leading calls, managing follow-ups, and ensuring project delivery confidence.
Lead and manage a team of Account Managers/Executives including coaching, review, and accountability to ensure consistent quality across projects.
Take ownership of proposal building, pricing, commercial decisions, talent coordination, and maintain operational discipline across accounts and documentation.
Minimum Requirements
Minimum 5 years of agency experience in account management, client servicing, and project leadership.
Currently in a senior role such as Senior Manager, Group Account Manager, or Account Director, or equivalent.
Proven experience leading and managing a team with accountability for client relationships at senior/stakeholder level.
Strong domain experience specifically in design, video, and content/creative services.
Ideal Candidate Profile
Experienced in managing large and complex client accounts with end-to-end ownership including commercial, talent, and project execution aspects.
Demonstrates strong operational and commercial judgment with ability to manage multiple moving parts and lead a team effectively.
Operates well in a remote and high-autonomy environment requiring independent initiative and ownership mindset.