Operations Manager, VP
NatWest Group (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 28–42 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Drive operational performance and service improvement across the end-to-end colleague lifecycle, from onboarding through exit.
- Manage a small change backlog, delivery plan, and communications strategy to embed enhancements seamlessly.
- Provide leadership with timely insight and recommendations to support operational decisions and prioritisation.
Minimum Requirements
- Work Experience Required: Experience in business operations, service management, operational delivery, or programme support within a complex organisation.
- Location Requirement: Must work from India, specifically Bangalore as the role is based there.
- Technical Skills: Deep expertise in Workday colleague lifecycle processes, ServiceNow process design and implementation, service blueprinting, and process design.
- Skills Required: Strong stakeholder and supplier management, resource planning, operational governance, continuous improvement, analytical skills for interpreting operational, financial, and service performance data.
Ideal Candidate Profile
- Experienced in portfolio management and operational governance within large, complex organisations with controlled environments.
- Proven track record of delivering sustainable operational improvements and embedding change into business-as-usual activities.
- Strong analytical and stakeholder management skills with the ability to influence cross-functional teams and external partners.