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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 bank brand and Chennai metro presence increase competition, offset by senior VP level and niche Workday/ServiceNow expertise.
Workday and ServiceNow expertise transfer across industries, but banking colleague-lifecycle experience raises domain sensitivity.
Requires deep Workday and ServiceNow expertise plus governance, supplier management, and change delivery, increasing screening strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Drive operational performance and governance to deliver against priorities and manage risk in colleague lifecycle services.
Lead continuous improvement and embed voice of customer feedback across end-to-end colleague lifecycle from onboarding to exit.
Manage change backlog, delivery plans, and communications strategy; provide leaders with insights and recommendations for operational decisions.
Minimum Requirements
Experience in business operations, service management, operational delivery or programme support within a complex organisation.
Strong expertise in Workday colleague lifecycle processes and ServiceNow process design and implementation.
Deep knowledge of service blueprinting, process design, and supplier management within controlled environments.
Work Location: Chennai, India; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Proven ability to manage competing priorities, stakeholders, suppliers, risks, and dependencies while delivering operational objectives.
Experience implementing operational improvements and embedding sustainable change into business-as-usual activities.
Skilled in leveraging operational, financial, and service performance data to inform decisions and identify improvement opportunities.