Operations Manager, VP
NatWest Group (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 25–40 LPA
Posted on 25 Sept
Reach people at NatWest Group
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at NatWest Group you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Drive operational performance and governance to deliver against priorities and manage risk in colleague lifecycle services.
- Lead continuous improvement and embed voice of customer feedback across end-to-end colleague lifecycle from onboarding to exit.
- Manage change backlog, delivery plans, and communications strategy; provide leaders with insights and recommendations for operational decisions.
Minimum Requirements
- Experience in business operations, service management, operational delivery or programme support within a complex organisation.
- Strong expertise in Workday colleague lifecycle processes and ServiceNow process design and implementation.
- Deep knowledge of service blueprinting, process design, and supplier management within controlled environments.
- Work Location: Chennai, India; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Proven ability to manage competing priorities, stakeholders, suppliers, risks, and dependencies while delivering operational objectives.
- Experience implementing operational improvements and embedding sustainable change into business-as-usual activities.
- Skilled in leveraging operational, financial, and service performance data to inform decisions and identify improvement opportunities.