Ai Implementation Manager - EU & India
Rocketlane (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 12–22 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and manage SaaS implementation and onboarding processes focused on customer success and loyalty.
- Develop and deliver custom integrations using REST APIs between SaaS platforms and third-party tools.
- Apply strong analytical, organizational, and problem-solving skills to solve complex implementation challenges and improve client onboarding outcomes.
Minimum Requirements
- 5+ years experience in a customer-facing role within a SaaS company, preferably in implementations, onboarding, or technical consulting.
- Hands-on experience or exposure to REST APIs and custom integrations between SaaS and third-party services.
- Excellent written and verbal communication skills to explain technical concepts to technical and non-technical audiences.
- Work Experience Required: 5+ years in SaaS customer-facing roles.
Ideal Candidate Profile
- Experienced in SaaS implementation with a background in custom integrations and API usage.
- Strong organizational and analytical capability with a critical thinking approach toward problem solving.
- Demonstrates a customer-first mindset and strong product and consumer understanding, able to balance user needs with business goals.