Customer Success Manager (US)
Rocketlane (company site, opens in a new tab)3–5 yrsChennaiOn-siteDirect career pageEst. 10–18 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and manage end-to-end relationship with assigned clients, including onboarding, implementation, training, adoption, and retention.
- Drive resolution of customer issues to ensure high satisfaction and act as a trusted advisor to maximize ongoing value and growth.
- Analyze customer success metrics (NRR, churn, CSAT/NPS), prepare documentation, and collaborate across teams to improve customer journey and engagement.
Minimum Requirements
- 3-5 years of experience in communications, marketing, sales, account management, or customer success.
- Strong verbal and written communication, strategic planning, and project management skills.
- Analytical and process-oriented mindset comfortable with cross-department collaboration in deadline-driven settings.
- Work Experience Required: 3-5 years relevant experience.
Ideal Candidate Profile
- Experience working in SaaS or B2B customer success or related functions with ownership of client relationships.
- Demonstrated ability to act consultatively, collaborating with internal teams and external clients to resolve issues and optimize outcomes.
- Skilled in analyzing customer success metrics and driving improvements based on data trends.