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Protocol Intelligence
Data-driven signals on your job's competitivenessSenior but common customer implementation role at a funded startup increases applicant density.
Skills transfer across SaaS professional services, but PSA/tool and implementation experience increase domain specificity.
Explicit 10+ years requirement plus mandatory PSA and professional services experience raises filter strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Own customer engagement and relationship management, acting as a strategic advisor to align customer goals with Rocketlane’s platform capabilities.
Lead multiple customer onboarding and implementation projects, ensuring on-time, within-budget delivery and driving adoption and time-to-value.
Drive process optimization and change management initiatives to improve efficiency, scalability, and customer satisfaction in professional services delivery.
Minimum Requirements
10+ years of experience in project/program management, service delivery, and stakeholder engagement.
Experience in customer onboarding, implementation, and professional services automation (PSA) within a SaaS environment.
Proficiency in project financials and PSA tools.
Work Experience Required: 10+ years
Ideal Candidate Profile
Experienced in managing complex customer engagements and communicating with executives and cross-functional teams to drive business outcomes.
Strong background in organizational change management, balancing competing client demands while ensuring timely delivery.
Data-driven and strategic thinker capable of leveraging customer success insights to influence product and service improvements.