Customer Engagement Manager
Rocketlane (company site, opens in a new tab)10+ yrsChennaiOn-siteDirect career pageEst. 25–45 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own customer engagement and relationship management, acting as a strategic advisor to align customer goals with Rocketlane’s platform capabilities.
- Lead multiple customer onboarding and implementation projects, ensuring on-time, within-budget delivery and driving adoption and time-to-value.
- Drive process optimization and change management initiatives to improve efficiency, scalability, and customer satisfaction in professional services delivery.
Minimum Requirements
- 10+ years of experience in project/program management, service delivery, and stakeholder engagement.
- Experience in customer onboarding, implementation, and professional services automation (PSA) within a SaaS environment.
- Proficiency in project financials and PSA tools.
- Work Experience Required: 10+ years
Ideal Candidate Profile
- Experienced in managing complex customer engagements and communicating with executives and cross-functional teams to drive business outcomes.
- Strong background in organizational change management, balancing competing client demands while ensuring timely delivery.
- Data-driven and strategic thinker capable of leveraging customer success insights to influence product and service improvements.