Senior Principal - Application Support Engineer
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location, broad skillset, and common support title create moderate candidate competition.
Moderate: core infra skills transfer across industries, but banking/regulatory experience is preferred.
Very high due to an explicit 16+ years requirement and deep infrastructure, incident and SRE specialization.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and coordinate major incident management (P1/P2/P3) as Technical Incident Commander, ensuring rapid service restoration and managing escalations across infrastructure and application domains.
Drive problem management, root cause analysis, and implement permanent solutions to prevent recurrence of critical incidents, enhancing infrastructure stability and service reliability.
Establish and govern reliability engineering practices, operational excellence initiatives, automation, and AI-driven operational strategies to improve infrastructure performance and reduce manual effort.
Minimum Requirements
16+ years of experience in Infrastructure Operations, Production Support, or related roles within large-scale 24x7 enterprise environments.
Bachelor’s degree in Engineering, Computer Science, Information Technology, MCA, or related discipline.
Hands-on expertise in at least three of these domains: Windows Server Administration, VMware/Virtualization, Unix Systems (Linux/AIX), Network Services, Databases (Oracle, MSSQL, Postgres), Storage & Backup technologies, Container platforms.
Work Experience Required: 16+ years; Location: Bangalore (Hybrid). Certifications and financial services experience preferred but not mandatory.
Ideal Candidate Profile
Senior-level individual contributor with strong technical leadership skills and experience managing cross-functional incident response and reliability engineering.
Experienced in complex enterprise infrastructure environments involving multiple technology domains and stakeholder management.
Demonstrates operational ownership with expertise in incident command, problem management, and driving continuous improvement and automation initiatives in regulated or financial services contexts.