Senior Principal - Application Support Engineer
First Citizens Bank (company site, opens in a new tab)16+ yrsBengaluruOn-siteDirect career pageEst. 40–65 LPA
Posted on 25 Sept
Reach people at First Citizens Bank
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at First Citizens Bank you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and coordinate major incident management (P1/P2/P3) as Technical Incident Commander, ensuring rapid service restoration and managing escalations across infrastructure and application domains.
- Drive problem management, root cause analysis, and implement permanent solutions to prevent recurrence of critical incidents, enhancing infrastructure stability and service reliability.
- Establish and govern reliability engineering practices, operational excellence initiatives, automation, and AI-driven operational strategies to improve infrastructure performance and reduce manual effort.
Minimum Requirements
- 16+ years of experience in Infrastructure Operations, Production Support, or related roles within large-scale 24x7 enterprise environments.
- Bachelor’s degree in Engineering, Computer Science, Information Technology, MCA, or related discipline.
- Hands-on expertise in at least three of these domains: Windows Server Administration, VMware/Virtualization, Unix Systems (Linux/AIX), Network Services, Databases (Oracle, MSSQL, Postgres), Storage & Backup technologies, Container platforms.
- Work Experience Required: 16+ years; Location: Bangalore (Hybrid). Certifications and financial services experience preferred but not mandatory.
Ideal Candidate Profile
- Senior-level individual contributor with strong technical leadership skills and experience managing cross-functional incident response and reliability engineering.
- Experienced in complex enterprise infrastructure environments involving multiple technology domains and stakeholder management.
- Demonstrates operational ownership with expertise in incident command, problem management, and driving continuous improvement and automation initiatives in regulated or financial services contexts.