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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer but senior, niche core-network care delivery role reduces broad applicant competition.
Highly telecom-specific core network care delivery skills limit cross-industry transferability.
Explicit 10+ years in core-domain plus leadership and SLA ownership creates stringent shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and oversee Care Delivery for Core Networks across all markets, ensuring SLA fulfilment and managing critical incident responses.
Drive continuous improvement and automation initiatives to enhance serviceability, customer experience, and operational efficiency.
Manage care financial metrics and budgets, providing executive updates and fostering talent development within the team.
Minimum Requirements
Bachelor's or Master's degree in a related field.
10+ years of experience in care delivery within the Core Networks domain.
Strong leadership skills with experience in driving financial results in core network projects.
Deep knowledge of Core Domain technologies; familiarity with Nokia portfolio preferred.
Ideal Candidate Profile
Experienced in leading cross-functional teams and collaborating with R&D, Product Lifecycle Management, and Market Services to deliver product care.
Proven ability to manage budgets and financial targets in technical delivery environments.
Demonstrates operational ownership in care delivery models and continuous improvement initiatives within Core Networks.