Lead Trainer – Voice & Accent
Guidehouse (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 7–12 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Conduct and tailor voice and accent training sessions for new hires and existing employees focusing on pronunciation, grammar, cultural communication, and accent neutralization.
- Provide coaching during pre-process and ongoing phases including call monitoring and feedback to improve communication skills and voice quality.
- Collaborate with Quality and Operations teams to implement continuous improvements and prepare progress reports on training effectiveness.
Minimum Requirements
- Minimum 5 years of experience in voice and accent training preferably within BPO or corporate environment.
- Strong command over English language with expertise in American or neutral accent training.
- Experience delivering training, curriculum development, coaching, and handling feedback; familiarity with LMS, MS Office, and remote training platforms.
- Flexibility to work US shift timings; experience training international customers, especially in B2B operational workflows.
Ideal Candidate Profile
- Experienced in hands-on training and coaching for voice and accent with measurable impact on employee communication skills.
- Comfortable working with diverse teams and customizing training programs based on individual and team needs.
- Capable of collaborating with cross-functional teams (Quality, Operations) to drive continuous improvement in voice and accent standards.