MIM, Problem, Change Management Advisor - Associate Principal Service Management
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro Bangalore, known IT services brand, and mid-senior generalist ITSM profile increase competition.
Medium because ITSM skills transfer across industries but SIAM/vendor experience raises domain specificity.
High due to explicit 6–8 years requirement and mandatory ITIL/SIAM process expertise.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage ITIL-based service support processes including incident, major incident, problem, request, and change management to improve overall service quality.
Provide command-and-control leadership during major incidents, coordinating cross-functional teams for rapid resolution, incident governance, and stakeholder communication.
Oversee service delivery through Service Integration and Management (SIAM), ensuring vendor performance, SLA compliance, continuous service improvement, and process adherence.
Minimum Requirements
Any degree qualification.
6-8 years of relevant work experience or equivalent combination of education and experience.
Experienced in ITIL service management processes, including incident, problem, change, and major incident management.
Location requirement: Bangalore.
Ideal Candidate Profile
Experienced in leading virtual teams and coordinating multi-vendor service delivery environments focusing on ITIL and SIAM processes.
Skilled in handling major incidents with a command-and-control approach, managing escalations, and executing post-incident reviews.
Adept in data analysis and reporting for service level compliance and continuous service improvement initiatives within complex IT service delivery contexts.