Service Relationship Manager-Small Business Enterprise-Sales
Oracle CorporationMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, generalist sales title, and metro location increase applicant competitiveness.
Relationship and sales skills are transferable but sector experience moderately matters.
No explicit years but likely domain experience required, so moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end processing of customer closure requests ensuring timely resolution.
Coordinate across teams to resolve service issues and escalate delays or non-adherence to superiors.
Maintain accurate MIS/reports and drive improvements in turnaround time (TAT) and Net Promoter Score (NPS).
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Mandatory Skills: Service request handling and coordination
Must be able to update MIS/reports accurately
Must have the ability to escalate and coordinate with multiple stakeholders promptly
Ideal Candidate Profile
Experienced in customer service roles within small business/sales environments with service ownership mindset.
Detail-oriented with strong process adherence capabilities to reduce complaints and errors.
Skilled in monitoring performance metrics like TAT and NPS to drive operational improvements.