Service Relationship Manager-Small Business Enterprise-Sales
Kotak Mahindra Bank (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 10–20 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end processing of customer closure requests ensuring timely resolution.
- Coordinate across teams to resolve service issues and escalate delays or non-adherence to superiors.
- Maintain accurate MIS/reports and drive improvements in turnaround time (TAT) and Net Promoter Score (NPS).
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
- Mandatory Skills: Service request handling and coordination
- Must be able to update MIS/reports accurately
- Must have the ability to escalate and coordinate with multiple stakeholders promptly
Ideal Candidate Profile
- Experienced in customer service roles within small business/sales environments with service ownership mindset.
- Detail-oriented with strong process adherence capabilities to reduce complaints and errors.
- Skilled in monitoring performance metrics like TAT and NPS to drive operational improvements.