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Protocol Intelligence
Data-driven signals on your job's competitivenessNiche Avaya skillset reduces applicant pool, but Orange's brand and Gurgaon metro increase candidate density.
Role requires Avaya UC and contact-center expertise, which is highly industry- and technology-specific.
Extensive mandatory Avaya contact-center product knowledge and operational responsibilities imply strict technical filters and certifications.
Job Description
Structured overview of role & requirementsAbout This Role
Maintain and troubleshoot Avaya IP PBX and related telephony and contact center equipment to ensure service uptime and operational excellence.
Serve as the technical escalation point for global large-scale projects, incident management, change and release management, capacity planning, and problem resolution.
Lead documentation efforts including POA, RCA, RFC; mentor junior team members; and drive technical knowledge sharing and implementation projects.
Minimum Requirements
Hands-on experience in administration, maintenance, and support of Avaya-RED Voice Technology solutions and Contact Center products.
In-depth knowledge of Avaya Communication Manager (2.x-7.x), Session Manager, VoIP protocols (H.323, SIP), CMS, AES, modular messaging, and related telephony technologies.
Familiarity with ITIL framework and ITSM tools (e.g., Remedy, HPSM, ServiceNow).
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex telephony and unified communications environments involving Avaya technologies across distributed and centralized settings.
Skilled in high-severity incident troubleshooting, project implementation, and preparing technical documentation like RFO, RCA, and design documents.
Capable of handling rotational shifts supporting 24x7 operations and collaborating in multi-national, hybrid work environments.