Senior Technical Consultant - Avaya
Orange (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 12–22 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Maintain and troubleshoot Avaya IP PBX and related telephony and contact center equipment to ensure service uptime and operational excellence.
- Serve as the technical escalation point for global large-scale projects, incident management, change and release management, capacity planning, and problem resolution.
- Lead documentation efforts including POA, RCA, RFC; mentor junior team members; and drive technical knowledge sharing and implementation projects.
Minimum Requirements
- Hands-on experience in administration, maintenance, and support of Avaya-RED Voice Technology solutions and Contact Center products.
- In-depth knowledge of Avaya Communication Manager (2.x-7.x), Session Manager, VoIP protocols (H.323, SIP), CMS, AES, modular messaging, and related telephony technologies.
- Familiarity with ITIL framework and ITSM tools (e.g., Remedy, HPSM, ServiceNow).
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing complex telephony and unified communications environments involving Avaya technologies across distributed and centralized settings.
- Skilled in high-severity incident troubleshooting, project implementation, and preparing technical documentation like RFO, RCA, and design documents.
- Capable of handling rotational shifts supporting 24x7 operations and collaborating in multi-national, hybrid work environments.