Deputy General Manager - HR Shared Services & Employee Experience
Mahindra & Mahindra LtdMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessSenior, niche HR Shared Services leadership role reduces competition despite strong employer brand.
HR Shared Services skills transferable across sectors, but domain-specific HRSS and platform experience increases sensitivity.
Explicit 12+ years and minimum 5 years HRSS leadership plus HRMS requirements raise shortlisting strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Lead end-to-end HR Shared Services operations ensuring SLA adherence and service quality.
Drive HR digitization, automation, AI-enabled solutions, and continuous improvement to enhance employee experience and operational efficiency.
Manage HR data governance, master data management, strategic HRSS programs, and stakeholder partnerships for seamless service delivery.
Minimum Requirements
12+ years of progressive HR experience with at least 5 years in HR Shared Services, HR Operations, HR Transformation, or Employee Services leadership roles.
Experience with HRMS platforms such as SAP SuccessFactors, SAP HCM, Workday, Oracle HCM, or equivalent.
Bachelor's Degree required; MBA/PGDM in Human Resources or equivalent preferred.
Work Experience Required: 12+ years HR; minimum 5 years leadership in HR Shared Services or related domains.
Ideal Candidate Profile
Experienced leader in HR Shared Services managing large teams and complex service delivery models.
Skilled in driving HR digitization, AI adoption, data governance, and cross-functional program management.
Comfortable working with multiple stakeholders including HRBPs, COEs, IT, Finance, and vendors in a matrix environment.