Deputy Manager_Senior Billing Operations Support Engineer -Pune VOIS
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Data-driven signals on your job's competitivenessTier-1 brand and Pune metro increase competition, but niche telecom billing platform skillset reduces applicant pool.
Role requires specialized telecom BSS/billing platform experience, making cross-industry transferability low and domain-specific.
Mandatory 4+ years, specific billing-platform and SQL/Unix skills and production SLA experience raise shortlisting strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end billing operations support, including bill run processing, invoice posting, call/CDR processing, and discrepancy management in a telecom environment.
Ensure operational health by monitoring, troubleshooting, and restoring billing incidents, and coordinating issue resolutions meeting SLA requirements.
Drive automation, observability enhancements, and continual improvement to improve billing accuracy, operational efficiency, and reduce manual efforts.
Minimum Requirements
Minimum 4 years of experience in Telecom IT, BSS, or enterprise billing application operations with production support responsibilities.
Hands-on experience with telecom billing platforms such as Oracle BRM, Amdocs, Kenan, or equivalent.
Strong Unix/Linux administration, Shell scripting, Oracle SQL/PLSQL skills, and experience with incident/problem/change management in SLA-driven environments.
Bachelor’s degree or equivalent; ITIL certification is advantageous.
Ideal Candidate Profile
Experienced in complex telecom billing operations with a strong focus on technical troubleshooting and production support of large-scale billing systems.
Proficient in driving automation, monitoring, and observability initiatives leveraging scripting, AIOps tools, and operational tooling.
Comfortable managing end-to-end billing cycle activities and coordinating across multiple platforms including CRM, mediation, invoicing, and reporting.