Deputy Manager_Senior Billing Operations Support Engineer -Pune VOIS
Vodafone Group (company site, opens in a new tab)4+ yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end billing operations support, including bill run processing, invoice posting, call/CDR processing, and discrepancy management in a telecom environment.
- Ensure operational health by monitoring, troubleshooting, and restoring billing incidents, and coordinating issue resolutions meeting SLA requirements.
- Drive automation, observability enhancements, and continual improvement to improve billing accuracy, operational efficiency, and reduce manual efforts.
Minimum Requirements
- Minimum 4 years of experience in Telecom IT, BSS, or enterprise billing application operations with production support responsibilities.
- Hands-on experience with telecom billing platforms such as Oracle BRM, Amdocs, Kenan, or equivalent.
- Strong Unix/Linux administration, Shell scripting, Oracle SQL/PLSQL skills, and experience with incident/problem/change management in SLA-driven environments.
- Bachelor’s degree or equivalent; ITIL certification is advantageous.
Ideal Candidate Profile
- Experienced in complex telecom billing operations with a strong focus on technical troubleshooting and production support of large-scale billing systems.
- Proficient in driving automation, monitoring, and observability initiatives leveraging scripting, AIOps tools, and operational tooling.
- Comfortable managing end-to-end billing cycle activities and coordinating across multiple platforms including CRM, mediation, invoicing, and reporting.