Senior Operations Staff (SGC)
DHL (company site, opens in a new tab)3–6 yrsWest BengalOn-siteDirect career pageEst. 2.4–4 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Execute and support day-to-day shipment processing and operational activities across service centers, hubs, warehouses, and processing units ensuring high productivity, accuracy, and compliance.
- Assist shift in-charges with work allocation, coaching new employees, handling operational exceptions, and maintaining adherence to Standard Operating Procedures (SOPs).
- Maintain operational discipline, support service commitments, and contribute to continuous improvement initiatives for workflow efficiency and quality.
Minimum Requirements
- Minimum 10th Standard pass required; higher qualifications preferred.
- 3–6 years of relevant experience in logistics, express distribution, warehousing, courier operations, or supply chain operations with exposure to shipment processing and warehouse operations.
- Physically fit for manual handling and standing or walking; willing to work rotational shifts including weekends and public holidays.
- Basic English reading and communication skills plus basic computer and handheld scanner/mobile application proficiency.
Ideal Candidate Profile
- Experienced logistics operations professional familiar with shipment processing, scanning, sorting, and warehouse management systems.
- Operationally disciplined individual capable of coaching junior staff and supporting shift-level operational execution and problem-solving.
- Comfortable working in rotational shifts with focus on quality, safety compliance, and maintaining high operational standards under peak and contingency conditions.