Senior Executive Operations
DHL (company site, opens in a new tab)3–5 yrsGwaliorOn-siteDirect career pageEst. 5–8 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day operations and service delivery of multiple Blue Dart Offices (BDOs) across assigned non-metro territory, ensuring shipment processing, dispatch, and delivery coordination.
- Ensure operational compliance with company policies, governance of contractual manpower, and maintenance of infrastructure and equipment across BDOs.
- Drive customer satisfaction by resolving service issues, monitoring performance metrics such as Net Promoter Score, and coordinating with various network units for seamless shipment movement.
Minimum Requirements
- Graduate degree in any discipline is mandatory; logistics or related certifications are advantageous but not mandatory.
- 3–5 years of experience in courier, express logistics, transportation, branch or field operations with exposure to customer-facing and operational compliance activities.
- Experience managing geographically dispersed locations and contractual manpower coordination is required.
- Work Experience Required: 3–5 years in relevant logistics/operations roles.
Ideal Candidate Profile
- Experience in first-mile and last-mile operations or retail logistics within courier or express logistics sectors.
- Proven ability to manage multiple stakeholders and coordinate operational activities across non-metro territories independently.
- Strong familiarity with operational governance, revenue assurance, customer service standards, and contractor management in a logistics network environment.