Lead Fraud & Claims Operations Representative-1
Wells FargoMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Tier-1 brand, generalist mid-level operations role with 4+ years attracts many qualified applicants.
Role requires banking fraud and claims expertise and compliance knowledge, limiting cross-industry transferability.
Explicit 4+ years requirement, domain experience and banking compliance needs make shortlisting strict.
Job Description
Structured overview of role & requirementsAbout This Role
Support and improve fraud and claims operations performance, including cross-group operational tasks.
Lead and mentor the fraud and claims team, independently prioritizing work and guiding complex account and claims activities involving high-risk, high-dollar transactions.
Contribute to resolving control deficiencies and provide subject matter expertise on fraud and claims to less experienced staff.
Minimum Requirements
Minimum 4+ years of customer service support experience or equivalent via work, training, military experience, or education.
Not explicitly mentioned: Mandatory technical skills, degrees, or location requirements.
Not explicitly mentioned: Notice period or regulatory constraints.
Not explicitly mentioned: Specific fraud or claims domain certifications or prior domain experience explicitly required.
Ideal Candidate Profile
Experience leading and mentoring teams in high-risk fraud or claims operational environments.
Ability to independently manage work prioritization and cross-functional coordination to resolve complex issues.
Comfortable providing subject matter expertise and improving operational processes in fraud and claims contexts.