Assistant Manager_TELECOM BILLING OPERATIONS ENGINEER - PuneVOIS
Vodafone Group (company site, opens in a new tab)2–5 yrsPuneOn-siteDirect career pageEst. 8–15 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and manage end-to-end telecom billing platform operations including bill runs, invoice processing, call/CDR handling, and billing-cycle closure.
- Lead diagnosis and resolution of billing issues, exceptions, and incidents maintaining SLA/KPI compliance.
- Drive automation and AI-enabled improvements to optimize billing accuracy, operational efficiency, and service restoration.
Minimum Requirements
- 2+ years experience in Telecom IT, BSS or enterprise billing application operations with production support responsibility.
- Hands-on expertise with telecom billing platforms like Oracle BRM, Amdocs, Kenan, Geneva/SingleView, BSCS or equivalents.
- Proficient in Unix/Linux administration, Shell scripting, and advanced SQL/PLSQL for troubleshooting and automation.
- Bachelor’s degree or equivalent; knowledge of ITIL incident/problem/change management processes.
Ideal Candidate Profile
- Experienced in SLA-driven operational environments handling large-scale telecom billing systems.
- Skilled in cross-functional collaboration across technology, operations, vendor teams for issue resolution and process improvement.
- Practiced in automation development, observability tools, and applying AI/AIOps techniques to operational support.