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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, remote role, and common application-support title raise candidate competition.
Application support skills are broadly transferable across industries with low domain bias.
ITIL certification listed but no explicit years, producing moderate candidate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Monitor and maintain application performance and troubleshoot technical issues or system errors.
Collaborate with developers to implement fixes and enhancements and participate in testing and deployment of new applications or updates.
Provide training and support to end-users and ensure compliance with security and data protection policies.
Minimum Requirements
Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, or Software Engineering.
ITIL Foundation certification is mandatory.
Proficient English language skills (C2 level).
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experience operating in Agile methodology and collaboration tool environments.
Ability to document processes and procedures clearly for future reference and training purposes.
Comfort with working in rotating shift schedules and a remote work environment aligned with India time zone.