DYNAMICS 365 TELEPHONY TEST ENGINEER
Zensar Technologies (company site, opens in a new tab)On-siteDirect career pageEst. 6–12 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead testing and validation of CTI (Computer Telephony Integration) integrations and contact center solutions.
- Test call flows and omnichannel interactions to ensure seamless customer communication.
- Ensure data synchronization and integration across multiple telephony platforms for reliable service delivery.
Minimum Requirements
- Experience in testing telephony or contact center solutions or CTI integrations: Not explicitly mentioned in the JD.
- Work Experience Required: Not explicitly mentioned in the JD.
- Mandatory technical skills include knowledge of CTI systems and omnichannel testing: Not explicitly mentioned in the JD.
- Educational qualifications or certifications: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in end-to-end validation of telephony integrations and contact center technologies.
- Able to operate in technically complex environments involving multiple communication channels.
- Capable of owning test process to ensure integration quality and customer service robustness.