MS Senior Security Engineer - WAF L2
NTT (NTT Group) (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 12–22 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Ensure continuous operation and support of clients' security infrastructures by monitoring, troubleshooting, and resolving technical incidents within SLAs.
- Manage client tickets, perform operational tasks, execute approved changes, and document actions accurately following change management processes.
- Collaborate with automation teams, assist L1 engineers with escalations, audit tickets for quality, and contribute to trend analysis and automation initiatives.
Minimum Requirements
- Experience in managed security services with working knowledge of security infrastructure and ticketing tools (preferably ServiceNow).
- Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
- Work Experience Required: Not explicitly mentioned in the JD.
- On-site work location is mandatory.
Ideal Candidate Profile
- Strong technical troubleshooting and incident management skills within a security operations context, capable of handling L2 level escalations and client interactions.
- Comfortable working collaboratively with automation and various teams to optimize operational processes and improve service quality.
- Client-focused mindset with adaptability to changing conditions, strong communication skills across diverse cultures, and ability to work under pressure and extended hours when needed.