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Protocol Intelligence
Data-driven signals on your job's competitivenessServiceNow is a niche skill reducing density despite metro location and known employer brand.
ServiceNow platform specificity limits cross-industry transferability though general ITSM skills help somewhat.
Mandatory 3+ years plus required ServiceNow module and JavaScript experience enforces strict shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Develop and support Dow’s ServiceNow IT Service Management platform, ensuring integration and alignment with stakeholder requirements.
Collaborate with Service Management team to design, transition, and operate IT service solutions, maintaining operational reliability and user adoption.
Drive continuous improvement initiatives to meet or exceed client satisfaction goals and SLAs, and assist in issue resolution within ServiceNow modules such as ITSM, ITOM, ITAM, and GRC.
Minimum Requirements
Bachelor’s degree in IT-related discipline preferred.
Minimum of 3 years relevant experience in ServiceNow platform development and support.
Experience with ServiceNow platform configuration and modules ITSM, ITOM, ITAM & GRC.
Ability to work flexible hours aligned with international time zones.
Ideal Candidate Profile
Strong functional knowledge of ServiceNow development and ITIL framework, including IT Service Operations.
Experience working closely with service managers and operational teams for timely delivery and production support.
Familiarity with Agile methodologies, JavaScript, DevOps, Asset Management, and CMDB in an enterprise ITSM context.