Business Operations Analyst, Terminal Management and SR Monitoring
PhonePe (company site, opens in a new tab)3–6 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end Terminal Identification (TID) procurement, onboarding, and coordination with banks/processors to reduce Turnaround Time (TAT).
- Monitor and analyze transaction success rates across multiple payment rails to identify failures and drive performance improvements.
- Lead payment integrations, partner onboarding, real-time routing logic refinement, and coordinate cross-functional efforts to meet operational success metrics including TAT reduction and cost savings.
Minimum Requirements
- 3–6 years of experience in Banking Operations or Business Operations within Payment Gateway or Fintech domain.
- Proficient in Basic SQL and Advanced Excel/Google Sheets; Python skills are a plus but not mandatory.
- Strong understanding of payment gateway products, terminal workflows, bank pricing, and payment failure metrics.
- Work Experience Required: 3–6 years in relevant domain; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing banking relationships and negotiating commercial terms with partner banks and payment processors.
- Operationally focused on data-driven transaction monitoring and cost optimization within payments.
- Able to collaborate across technical and business teams to implement technology interventions and drive integrations and escalations.