Business Operations Analyst, Terminal Management and SR Monitoring
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Tier-1 fintech brand, generalist ops title, mid-level band, and Bangalore metro drive high competition.
Specialized payments gateway and terminal workflow expertise reduces cross-industry transferability.
Explicit 3–6 years plus mandatory payments gateway expertise and SQL/Excel skills increase shortlist strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end Terminal Identification (TID) procurement, onboarding, and coordination with banks/processors to reduce Turnaround Time (TAT).
Monitor and analyze transaction success rates across multiple payment rails to identify failures and drive performance improvements.
Lead payment integrations, partner onboarding, real-time routing logic refinement, and coordinate cross-functional efforts to meet operational success metrics including TAT reduction and cost savings.
Minimum Requirements
3–6 years of experience in Banking Operations or Business Operations within Payment Gateway or Fintech domain.
Proficient in Basic SQL and Advanced Excel/Google Sheets; Python skills are a plus but not mandatory.
Strong understanding of payment gateway products, terminal workflows, bank pricing, and payment failure metrics.
Work Experience Required: 3–6 years in relevant domain; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing banking relationships and negotiating commercial terms with partner banks and payment processors.
Operationally focused on data-driven transaction monitoring and cost optimization within payments.
Able to collaborate across technical and business teams to implement technology interventions and drive integrations and escalations.