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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand plus metro location balanced by specialist networking skillset, yielding medium competition.
Core networking skills transfer across industries, but managed-services and vendor-specific experience increases sensitivity.
Mandatory vendor technologies and advanced certifications make shortlisting stringent and selective.
Job Description
Structured overview of role & requirementsAbout This Role
Lead resolution of high-complexity network incidents and problems, ensuring client SLAs are met.
Create knowledge articles, mentor junior team members, and provide inputs to automation teams to reduce manual efforts.
Provide onsite technical support, collaborate with vendors, drive operational improvements, and potentially manage technology projects.
Minimum Requirements
Proficiency with Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, routers, Cisco ACS, ISE, Meraki, routing protocols (BGP, OSPF, EIGRP), and troubleshooting ISP uplinks.
Advanced certifications in at least one or two of the mentioned technologies.
Bachelor's degree in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex network infrastructure issues with a client-focused, SLA-driven approach.
Skilled in mentoring and knowledge sharing to enhance team capabilities and drive automation.
Capable of handling multi-cultural communication, project management under changing circumstances, and operating effectively in a hybrid work environment.