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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer and Bangalore metro increase competition, but specialized networking skills and certifications reduce applicant density.
Highly specialized networking and vendor-specific skills limit cross-industry transferability.
Specific vendor technologies and advanced certification requirements make shortlisting stringent.
Job Description
Structured overview of role & requirementsAbout This Role
Lead resolution of high-complexity technical incidents and problems, ensuring adherence to client SLAs.
Develop knowledge articles and train junior team members on frequent tasks and issues; provide inputs to automation teams to reduce manual efforts.
Provide onsite technical support, collaborate with third-party vendors, and drive operational improvements including automation opportunities.
Minimum Requirements
Proficiency in networking technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches and routers, Cisco ACS, ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
Advanced certifications in one or two of the mentioned technologies.
Bachelor's degree in IT/Computing or equivalent experience.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex network infrastructure incidents and mentoring junior engineers in a managed services environment.
Strong project management and planning capabilities, able to adapt to changing circumstances while maintaining service quality.
Skilled in client engagement across cultures with a focus on client satisfaction and operational excellence.