Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level generalist IT support role in metro with broad skills attracts many qualified applicants.
Core IT support skills are transferable, but MSP and Meraki specialization moderately limit cross-industry fit.
Explicit 2–4 years plus mandatory Microsoft 365, Intune, Meraki, RMM, and PowerShell requirements tighten screening.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and resolve Level 2 IT support tickets across Microsoft 365, Intune, Cisco Meraki, and managed services environments, ensuring timely issue resolution and client satisfaction.
Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, Intune, and perform device management, application deployment, automation with PowerShell and Microsoft Graph.
Configure, manage, and troubleshoot Cisco Meraki networking solutions, support client onboarding and infrastructure projects, and maintain operational discipline in monitoring and service delivery.
Minimum Requirements
2 to 4 years of IT support experience, preferably within a Managed Service Provider environment.
Proficiency in Microsoft 365 administration covering Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, Intune, Conditional Access, and MFA.
Hands-on experience with Cisco Meraki (MX, MS, MR), networking knowledge including DNS, VLANs, NAT, VPN, routing, and firewall management.
Experience with RMM/remote support platforms such as ConnectWise Automate, ConnectWise Manage, and ConnectWise ScreenConnect; basic PowerShell scripting skills.
Ideal Candidate Profile
Experienced in MSP environments with strong ticket and escalation management capabilities.
Technical expertise covering Microsoft 365 ecosystem administration combined with networking and Cisco Meraki management.
Familiarity with remote support tools, automation scripting, and ability to support both onsite and remote clients effectively.