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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, common network engineer role, metro location, and broad vendor skill requirements increase competition.
Networking skills are transferable across industries but vendor-specific certifications create moderate domain sensitivity.
Vendor-specific technologies and at least one technical certification make shortlisting strict and selective.
Job Description
Structured overview of role & requirementsAbout This Role
Manage client IT infrastructure operations by proactively monitoring, identifying, and resolving technical incidents within SLAs.
Provide second-line support handling medium complexity technical incidents and requests, including escalations to Centers of Excellence and other teams.
Contribute to automation efforts, coach Service Desk and L1 teams, assist in change management, and generate trend analysis reports to optimize operations.
Minimum Requirements
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
At least one technical certification in the mentioned networking/security technologies.
Bachelor's degree or equivalent in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex network and security infrastructure in a dynamic, hybrid work environment.
Skilled at multitasking across incident resolution, change management, and automation collaboration.
Strong communicator capable of working across diverse cultures and client environments, with resilience under pressure.