Manager Operations - SOTO
Trip Jack Private Limited (TripJack) (company site, opens in a new tab)10+ yrsMumbaiOn-siteDirect career pageEst. 12–18 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end international ticketing operations including issuance, reissues, refunds, exchanges, and schedule changes using Sabre GDS.
- Handle complex international itineraries (one-way, round-trip, multi-city, open-jaw) ensuring accuracy and compliance with airline fare rules and BSP regulations.
- Coordinate with airlines, consolidators, and support teams to resolve ticketing exceptions and ensure timely closure of cases within SLA.
Minimum Requirements
- 10+ years of experience in International Air Ticketing, especially SOTO/Offshore ticketing.
- Mandatory hands-on experience with Sabre GDS.
- Graduate degree required.
- Strong knowledge of international fare construction, IATA fare rules, BSP processes, airline policies, and ADM prevention guidelines.
Ideal Candidate Profile
- Experienced in handling complex international travel itineraries across multiple airlines with a focus on accuracy and compliance.
- Proven ability to work under SLAs and TATs in a fast-paced environment coordinating across multiple stakeholders.
- Strong analytical skills in fare calculation and airline ticketing operations with proficiency in Microsoft Excel and MS Office.