Operations Manager, I
Concentrix CorporationThis role is no longer listed. Concentrix Corporation took the posting down on Sep 25, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, generic operations title, metro location and broad skillset increase applicant competition.
Service operations and people management skills are moderately transferable across industries.
Explicit 7+ years and two years of management requirement raises screening strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Oversee and coach multiple Team Leaders to ensure effective team management and performance.
Manage client Service Level Agreements and implement improvement plans to meet operational and financial targets.
Analyze operational reports, forecast budgeting, and lead client relationship management including attending business reviews.
Minimum Requirements
7+ years of work experience with at least 2 years in progressive management roles.
Associate's degree in a related field is preferred.
Experience in call center operations preferred.
Location requirement: Pune, Amar Tech Centre.
Ideal Candidate Profile
Experienced manager with ability to coach and develop team leaders and their associates.
Skilled in analyzing and improving work processes to achieve operational goals and client expectations.
Capable of managing multiple projects and priorities under pressure in a fast-paced environment.