Technical Lead, Cloud Operations
Landis+Gyr (company site, opens in a new tab)2+ yrsNoidaOn-siteDirect career pageEst. 8–16 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide incident management support using ITIL-based practices for internal and external customers, including troubleshooting and escalating issues within Customer Operations.
- Monitor Landis+Gyr devices, radios, hardware, software, and manage RF and IP network capabilities to sustain and improve managed services.
- Act as key communication point for Customer Operations, handling inbound customer and stakeholder calls and mentoring Technical Support Engineers.
Minimum Requirements
- Bachelor's Degree in Engineering or equivalent.
- Minimum 2 years of experience in customer service or technical support in a related field or utility industry.
- Work Experience Required: 2+ years in relevant technical support or customer service roles.
- Workplace Type: Hybrid based in Noida, Uttar Pradesh, India.
Ideal Candidate Profile
- Experienced in incident management and technical support within utility or related tech environments, familiar with ITIL practices.
- Able to work independently more than 90% of the time and manage multitasking effectively in a hybrid workplace.
- Demonstrated skills in communication and mentoring technical teams while coordinating across internal and external stakeholders.