Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location, mid-level generalist cloud role, and known employer create high applicant competition.
Cloud operations skills transfer easily, though utility RF/network specifics moderate portability.
Minimum 2+ years and degree required but few specialized certifications, so moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Provide incident management support using ITIL-based practices for internal and external customers, including troubleshooting and escalating issues within Customer Operations.
Monitor Landis+Gyr devices, radios, hardware, software, and manage RF and IP network capabilities to sustain and improve managed services.
Act as key communication point for Customer Operations, handling inbound customer and stakeholder calls and mentoring Technical Support Engineers.
Minimum Requirements
Bachelor's Degree in Engineering or equivalent.
Minimum 2 years of experience in customer service or technical support in a related field or utility industry.
Work Experience Required: 2+ years in relevant technical support or customer service roles.
Workplace Type: Hybrid based in Noida, Uttar Pradesh, India.
Ideal Candidate Profile
Experienced in incident management and technical support within utility or related tech environments, familiar with ITIL practices.
Able to work independently more than 90% of the time and manage multitasking effectively in a hybrid workplace.
Demonstrated skills in communication and mentoring technical teams while coordinating across internal and external stakeholders.