Engineer II, Software Dev - Niche skill Call Center/NICE
TinyURL (company site, opens in a new tab)3–6 yrsHyderabadOn-siteDirect career pageEst. 10–20 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide operational support and troubleshoot NICE CXOne contact center platform issues, including IVR flows, routing logic, and telephony.
- Design, build, test, and deploy enhancements such as Studio scripts, routing logic, and integrations with CRM and analytics systems.
- Ensure platform reliability through health checks, performance monitoring, incident management, and continuous improvement using observability tools and automated CI/CD processes.
Minimum Requirements
- Bachelor’s degree in Computer Science, IT, Engineering, or related field.
- 3–6 years experience in contact center technologies, platform engineering, or enterprise app support/development.
- Minimum 2 years hands-on experience with NICE CXOne (Studio, IVR, ACD, Routing) and troubleshooting complex workflows.
- Proficiency with RESTful APIs, OAuth2/OIDC, version control, automated testing, and CI/CD practices.
Ideal Candidate Profile
- Experienced in supporting and enhancing NICE CXOne platform in a fast-paced, lean engineering environment with clear delivery ownership.
- Skilled in backend programming using Java or JavaScript/TypeScript and familiar with cloud/microservices architecture, observability, and performance measurement.
- Able to collaborate across engineering, product, and operations teams and lead incident/problem management to improve stability and platform uptime.