Engineer II, Software Dev - Niche skill Call Center/NICE
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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level experience and metro Hyderabad increase competition despite niche NICE CXOne specialization narrowing the pool.
Specialized NICE CXOne contact-center and telephony skills reduce cross-industry portability.
Explicit 3–6 years plus mandatory 2+ years NICE CXOne and CI/CD/API skills increase filtering rigor.
Job Description
Structured overview of role & requirementsAbout This Role
Provide operational support and troubleshoot NICE CXOne contact center platform issues, including IVR flows, routing logic, and telephony.
Design, build, test, and deploy enhancements such as Studio scripts, routing logic, and integrations with CRM and analytics systems.
Ensure platform reliability through health checks, performance monitoring, incident management, and continuous improvement using observability tools and automated CI/CD processes.
Minimum Requirements
Bachelor’s degree in Computer Science, IT, Engineering, or related field.
3–6 years experience in contact center technologies, platform engineering, or enterprise app support/development.
Minimum 2 years hands-on experience with NICE CXOne (Studio, IVR, ACD, Routing) and troubleshooting complex workflows.
Proficiency with RESTful APIs, OAuth2/OIDC, version control, automated testing, and CI/CD practices.
Ideal Candidate Profile
Experienced in supporting and enhancing NICE CXOne platform in a fast-paced, lean engineering environment with clear delivery ownership.
Skilled in backend programming using Java or JavaScript/TypeScript and familiar with cloud/microservices architecture, observability, and performance measurement.
Able to collaborate across engineering, product, and operations teams and lead incident/problem management to improve stability and platform uptime.