Cloud Technical Solutions Engineer, Networking (English)
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Tier-1 brand, metro location, mid-level cloud support role with generalist requirements.
Role requires cloud networking and Google Cloud product knowledge, limiting cross-industry transferability.
Explicit 2-year minimum plus mandatory networking, coding, and Linux skills.
Job Description
Structured overview of role & requirementsAbout This Role
Own and resolve large and important customer issues, providing level two support and improving diagnosis tools.
Troubleshoot complex technical problems across networking, system administration, debugging, and scripting within Google Cloud Platform products.
Advocate for customer needs by collaborating with product and engineering teams to enhance product quality and customer experience.
Minimum Requirements
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
Minimum 2 years’ experience troubleshooting technical issues and supporting customer needs.
Proficiency in English for client communication is mandatory.
Experience with programming/debugging using Java, C, C++, .NET, Python, Shell, Perl, or JavaScript.
Ideal Candidate Profile
Experienced in network infrastructure troubleshooting and advanced packet-level network issue diagnosis techniques.
Familiarity with cloud technologies such as SQL databases, Google App Engine, cloud networking, or distributed computing.
Possesses strong system/network administration skills especially on Linux/Unix and foundational knowledge of networking fundamentals and web technologies.