Ocean Dispute Resolution Senior Specialist
A.P. Moller - MaerskMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer plus a broadly appealing senior operations role increases candidate competition.
Role requires ocean shipping and logistics dispute expertise, limiting transferability across industries.
No explicit years but required ocean logistics and dispute expertise creates moderate shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end resolution of Ocean disputes, ensuring accuracy, quality, and meeting service-level targets.
Analyze dispute cases to identify root causes and coordinate corrective and preventive actions with stakeholders.
Drive performance improvements in dispute resolution processes, including supporting platform rollouts and continuous process enhancements.
Minimum Requirements
Bachelor’s degree in Business Administration, Finance, Accounting, Supply Chain, Logistics, or a related discipline.
Experience in Ocean Shipping, Logistics, Customer Experience, Dispute Management, Finance Operations, or Supply Chain Operations preferred but not strictly mandated.
Proven skills in dispute management and resolution processes within Ocean or Logistics environments.
Work Experience Required: Not explicitly mentioned in the JD. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex dispute resolution cases with strong stakeholder coordination across customers and internal teams.
Analytical with ability to identify root causes, use performance metrics (TAT, resolution ratios), and implement process improvements.
Comfortable leading or supporting system/platform implementation and process change initiatives in a structured operational environment.