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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 bank, metro location, and a generalist 1+ year customer-support role drives high applicant competition.
Role requires banking fraud, claims, and compliance knowledge, reducing cross-industry transferability.
Explicit 1+ year experience, onsite shifts, and mandatory training make shortlisting moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Support fraud and claims functions by identifying improvements for customer experience and mitigating risks via customer authentication.
Perform moderately complex customer support tasks, including deescalating sensitive issues and resolving claims across multiple claim types using various systems.
Escalate issues appropriately and interact with team members, internal and external customers to manage claims effectively.
Minimum Requirements
Minimum 1 year customer service support experience or equivalent through work, training, military, or education.
Must be able to attend full training period and work additional hours as needed, including weekends and multiple shifts.
Must work on-site at the posted location.
Work Experience Required: At least 1 year of customer service support experience or equivalent.
Ideal Candidate Profile
Experienced in fraud prevention or claims operations within customer service environments.
Capable of handling multiple claim types and using multiple systems to research and decision claims.
Able to manage escalations effectively and communicate well to deescalate sensitive customer interactions.