Ocean Customer Experience Specialist
A.P. Moller - MaerskMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Maersk brand, metro location, and generalist customer-facing logistics role drive high applicant density.
Role requires freight-forwarding and export handling expertise, so candidates from logistics have strong advantage.
Requires domain-specific logistics/exports experience but no explicit years or certifications, so moderate screening.
Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end export shipment handling for key customers, from booking confirmation to cargo departure.
Serve as the primary contact for key export customers and coordinate with transport providers, operations teams, and destination offices.
Monitor shipment milestones, proactively update customers, and resolve shipment-related issues, disputes, and claims.
Minimum Requirements
Experience in export shipment handling, logistics, freight forwarding, or supply chain operations.
Strong stakeholder management and coordination skills.
Excellent verbal and written communication skills.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in handling complex export logistics with multiple internal and external stakeholders.
Skilled in proactive communication and issue resolution in a fast-paced environment.
Comfortable working with operational data and preparing customer-focused reports and presentations.