Ocean Dispute Resolution Specialist
A.P. Moller - MaerskMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand plus generalist dispute-handling skills increase candidate density.
Role requires ocean shipping and logistics expertise, making skills less transferable across unrelated industries.
No mandatory years, certifications, or niche technical requirements; selection criteria likely flexible.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end resolution of Ocean disputes ensuring accuracy, quality, and timely closure within service-level targets.
Analyze disputes to identify root causes and coordinate with customers and internal teams to drive corrective actions and reduce financial exposure.
Lead or support process improvement and platform enhancement initiatives to improve dispute handling efficiency and overall dispute-to-collection performance.
Minimum Requirements
Bachelor’s degree in Business Administration, Finance, Accounting, Supply Chain, Logistics, or related discipline.
Experience in Ocean Shipping, Logistics, Customer Experience, Dispute Management, Finance Operations, or Supply Chain Operations preferred but not mandatory.
Strong understanding of dispute management and resolution processes in Ocean or Logistics environment.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing dispute resolution processes with strong analytical and problem-solving skills focused on root cause analysis.
Proven ability to handle multiple priorities with attention to detail, process orientation, and adherence to timelines and quality standards.
Able to collaborate effectively across cross-functional and customer teams to drive issue resolution and support system/process improvements.