Lead Software Engineer - Site Reliability
Freshworks (company site, opens in a new tab)7–12 yrsHyderabadOn-siteDirect career pageEst. 30–45 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Design and implement tools and systems to improve availability, latency, scalability, and overall system health for high-uptime services (99.99%+).
- Lead incident response, root cause analysis, blameless postmortems, and drive performance engineering including defining SLIs/SLOs and managing error budgets.
- Collaborate across engineering, platform, and product teams to embed reliability best practices, automate recovery, and champion observability across distributed systems.
Minimum Requirements
- 7–12 years of experience in Site Reliability Engineering, DevOps, or Production Engineering roles.
- Proficiency in Linux system administration, coding, containerization (Docker, Kubernetes), CI/CD pipeline design, and Infrastructure as Code (IaC).
- Knowledge of security best practices, high availability and disaster recovery strategies, and observability tooling (monitoring, logging, tracing).
- Degree in Computer Science, Engineering, or related field.
Ideal Candidate Profile
- Experienced in building and scaling distributed production services with high uptime targets (99.99%+).
- Demonstrated success in reducing incident frequency and improving metrics such as Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR).
- Strong operator and collaborator comfortable in high-pressure incident scenarios and driving automation for resilience and observability.