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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location plus generalist application-support title and broad skillset increase candidate competition.
Skills like SQL, SSRS, and app support are transferable, though finance domain experience is advantageous.
Mandatory SSRS, advanced SQL/PLSQL, PowerShell, and ITSM experience create moderate technical filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Provide technical application support and maintenance for a diverse enterprise software portfolio, resolving complex incidents and service issues per ITSM processes and SLA commitments.
Collaborate with Product Management, vendors, and IT teams to manage product backlogs, deliver functional and technical enhancements, support deployments, and ensure operational availability targets are met.
Perform incident and trend analysis, create management reporting, maintain knowledge bases, and drive continuous service improvements across applications and infrastructure.
Minimum Requirements
Degree-level qualification preferred but not strictly stated as mandatory.
Experience supporting enterprise applications in structured IT environments with strong knowledge of ITSM frameworks like ITIL or COBIT.
Hands-on experience with advanced SQL/PLSQL, SSRS (mandatory), Power BI, Crystal Reports, source control tools (Git, Azure DevOps, or SVN), and PowerShell scripting.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing application support within complex, multi-vendor SaaS and on-premises environments integrating with various systems and financial services platforms.
Skilled in both Agile and Waterfall project methodologies, with ability to contribute to implementations and continuous service improvements.
Strong stakeholder management and communication skills to engage technical and non-technical audiences effectively in a service-driven environment.