Lead Fraud & Claims Operations Representative-1
Wells FargoMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 bank, metro location, mid-level generalist role with 4+ years and broad fraud skills.
Specialized banking fraud and claims processes and compliance requirements limit cross-industry transferability.
Explicit 4+ years requirement plus regulated banking risk/compliance and fraud subject-matter expectations increases strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and mentor fraud and claims operations team by independently prioritizing work and providing day-to-day operational leadership.
Support and improve fraud and claims processes including managing complex investigations involving high-risk, high-dollar transactions across multiple channels and products.
Drive resolution of control deficiencies and provide subject matter expertise, coordinating with cross-functional teams to enhance compliance and operational effectiveness.
Minimum Requirements
Minimum 4 years of customer service support experience or equivalent via work experience, training, military experience, or education.
Not explicitly mentioned in the JD: specific degree requirements.
Not explicitly mentioned in the JD: notice period or location constraints.
Mandatory compliance with Wells Fargo risk and regulatory policies and procedures.
Ideal Candidate Profile
Experienced in operational leadership within fraud and claims or related risk control environments with accountability for team performance and mentoring.
Skilled in handling complex, high-risk investigations involving multiple transaction channels and products.
Comfortable operating in a compliance-driven environment requiring proactive risk identification, escalation, and remediation.