Lead Logistics Customer Experience and Operations Specialist
A.P. Moller - MaerskMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, generalist logistics title, and mid-level experience make competition high.
Requires 3PL/4PL logistics expertise, so background fit is moderately sensitive but somewhat transferable across supply chain roles.
Explicit 3–7 years plus mandatory SCM experience and automation/reporting skills indicate medium strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and execute end-to-end supply chain and logistics operations including shipment tracking, milestone updates, reporting, and exception handling across 3PL, 4PL, and Destination Container Management.
Ensure timely, accurate, and customer-focused communication and operational deliverables including PO trackers, milestone reports, and KPI reports.
Support automation initiatives by validating outputs, testing, and maintaining process documentation and SOPs to drive operational efficiency.
Minimum Requirements
Graduate degree required.
3–7 years of relevant experience in supply chain management, logistics, freight forwarding, or shared services operations.
Proficiency in 3PL/4PL operations, shipment lifecycle, milestone tracking, and reporting is mandatory.
Strong written communication skills for professional email correspondence with customers and stakeholders.
Ideal Candidate Profile
Experienced in high-volume, deadline-driven supply chain environments with strong execution discipline and attention to detail.
Skilled in MS Excel with familiarity or exposure to Power BI, Power Automate, AI tools, or reporting automation preferred.
Comfortable supporting process automation and continuous improvement through validation, testing, and documentation maintenance.