Associate Systems Analyst, Senior Associate
State Street CorporationMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, and mid-level generalist support role increase applicant competition.
Role's core skills (SaaS ops, Windows, networking, customer support) are broadly transferable across industries.
Explicit 2–5 years requirement and degree required but flexible technical preferences indicate medium strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Provide frontline technical support and customer service for Charles River’s SaaS Operations clients, ensuring high-quality issue resolution and service availability.
Coordinate with clients, internal teams, and vendors to investigate and resolve reported problems or automated alerts, escalating more complex issues as needed.
Maintain accurate tracking and documentation of issues, and provide periodic off-hours support following a rotational schedule.
Minimum Requirements
Bachelor’s degree in a technical or analytical discipline (e.g., computer science, IT, engineering, science, economics, mathematics, statistics) required.
2-5 years of relevant customer-facing experience required.
Ability to work flexible hours including periodic off-hours support as per rotational schedule.
General familiarity with Windows administration, networking, and databases preferred; exposure to electronic trading systems or FIX protocol is desirable but not mandatory.
Ideal Candidate Profile
Experienced in delivering frontline technical support in mission-critical, customer service environments with demonstrated troubleshooting skills.
Comfortable coordinating across multiple internal departments and external vendors to resolve client issues effectively.
Operates independently with attention to detail and strong organizational skills, capable of managing multiple priorities in a global SaaS operations setting.